Primary, Geriatric & Virtual Care
Telehealth services for patients across Illinois
Healthcare does not always require an office visit.
Renovare Chicago offers telehealth for eligible behavioral-health, primary-care, and geriatric services, allowing patients to connect with their provider from home or another private location. Telehealth may be appropriate for evaluations, medication follow-up, chronic-care check-ins, caregiver consultations, results review, and other selected services. Patients must be physically located in Illinois during a Renovare telehealth appointment. Illinois law requires healthcare professionals treating patients located in Illinois through telehealth to be licensed or otherwise authorized to practice in the state.
Telehealth at a glance
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Care across Illinois
Eligible patients can connect virtually while physically located in Illinois.
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Multiple types of care
Telehealth may support behavioral health, primary-care follow-up, and geriatric care.
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Convenient follow-up
Many medication, results, and ongoing-care visits may be completed virtually.
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In-person care when needed
Some symptoms, examinations, tests, and treatments require direct assessment.
Who it’s for
When to consider telehealth
Telehealth may be useful when you need healthcare but an in-person visit is not necessary for the service being provided.
Virtual appointments may be convenient for patients who:
- Live farther from Renovare’s Chicago office
- Have transportation challenges
- Need ongoing medication follow-up
- Want to review test or laboratory results
- Need selected chronic-condition follow-up
- Want a caregiver to participate remotely
- Prefer virtual behavioral-health care
- Need follow-up after an office or home visit
HHS describes telehealth as a way for patients to receive healthcare remotely through technologies such as video, phone, messaging, and remote health information when appropriate. (telehealth.hhs.gov)
Not every healthcare concern can be safely managed virtually.
How Renovare determines whether telehealth is appropriate
Your provider considers your reason for the appointment, current symptoms, medical and psychiatric history, medications, available health information, and whether a physical examination or direct measurement is necessary.
Depending on the visit, you may be asked to have information available such as:
- A current medication list
- Recent blood-pressure readings
- Blood-sugar readings
- Recent laboratory results
- Hospital or specialist records
- Information from a caregiver
Illinois requires telehealth care to remain within the healthcare professional’s scope of practice and consistent with applicable standards of care. (Illinois General Assembly)
If virtual care is not sufficient, Renovare may recommend an office visit, home visit, testing, specialist evaluation, urgent care, or another appropriate setting.
How it works
Telehealth may include
Behavioral health care
Psychiatric evaluations, medication follow-up, and eligible ADHD, depression, and anxiety care may be available virtually.
Primary care follow-up
Selected medication reviews, results discussions, chronic-care check-ins, and follow-up visits may be appropriate for telehealth.
Geriatric & caregiver support
Eligible older adults and caregivers may use telehealth for selected follow-up, medication review, and care discussions.
Behavioral Health Through Telehealth
Behavioral health is one of the primary ways patients may use Renovare’s virtual-care services.
Eligible appointments may include psychiatric evaluation, medication management, ADHD-related care, depression or anxiety follow-up, and ongoing treatment monitoring.
Some situations require in-person evaluation, particularly when additional examination, vital signs, testing, or medication-safety assessment is needed.
Primary Care Through Telehealth
Selected primary-care follow-up may also be appropriate virtually.
Examples may include reviewing laboratory results, discussing medication response, reviewing home blood-pressure or glucose readings, and following up on appropriate stable health concerns.
Telehealth does not replace physical examination when one is necessary.
For patients who have difficulty traveling and require direct assessment, Renovare may consider a clinician-directed home visit instead.
For patients who have difficulty traveling and require direct assessment, Renovare may consider a clinician-directed home visit instead. Renovare’s existing practice information describes medical and geriatric care for adults, seniors, and homebound patients.
What to expect
What to expect at your appointment
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Connect From a Private Location
Join your appointment using the instructions provided by Renovare while physically located in Illinois.
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Meet With Your Provider
We review your symptoms, medications, health history, recent changes, and goals for the visit.
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Plan the Next Step
Recommendations may include treatment, medication changes, testing, another virtual visit, an office appointment, or a home visit.
Telehealth does not guarantee a diagnosis, prescription, or specific treatment.
Frequently Asked Questions
Do I need to live in Chicago to use Renovare telehealth?
No. Eligible patients may receive virtual care from elsewhere in Illinois as long as they are physically located in Illinois during the appointment.
What services can be provided through telehealth?
Depending on clinical appropriateness, virtual care may include behavioral health, medication follow-up, selected primary-care follow-up, geriatric care, caregiver consultations, and results review.
Can my first appointment be virtual?
Some initial evaluations may begin virtually. An office or home visit may be recommended when direct assessment is needed.
Can medication be prescribed through telehealth?
Medication may be prescribed when clinically appropriate and legally permitted. A prescription or specific medication is not guaranteed.
Can older adults use telehealth?
Yes. Selected geriatric follow-up and caregiver consultations may be appropriate virtually when the patient’s clinical needs can be safely addressed remotely.
What happens if telehealth is not enough?
Your provider may recommend an office appointment, home visit, testing, specialist evaluation, or another appropriate level of care.
Privacy During Telehealth
Telehealth visits involve protected health information just as office visits do.
HHS states that covered healthcare providers must comply with HIPAA requirements when delivering telehealth and use appropriate technologies and safeguards for protected health information.
Patients should participate from a location where they feel comfortable discussing personal health information and should let the provider know if another person is present.
Request a telehealth appointment
If you would prefer virtual care, Renovare can help determine whether telehealth is appropriate for the service you need.
You do not have to determine in advance whether your appointment should be virtual, in the office, or at home.
Submitting an appointment request does not establish a patient-provider relationship or guarantee telehealth eligibility, diagnosis, prescription, treatment, or insurance coverage.
Not an emergency service. For an immediate medical or psychiatric emergency, call 911 or go to the nearest emergency department.