Website Privacy Policy
Renovare Healthcare Services Inc.
Doing Business As Renovare Chicago
Effective Date: November 26, 2026
Last Updated: November 26, 2026
6160 North Cicero Avenue, Suite 122
Chicago, Illinois 60646
Phone: (773) 417-6071
Email: contact@renovarechicago.com
Renovare Healthcare Services Inc. d/b/a Renovare Chicago (“Renovare,” “we,” “us,” or “our”) respects your privacy and is committed to protecting information you provide to us or that we collect when you visit or use our website (the “Website”).
This Website Privacy Policy explains how we collect, use, disclose, and protect information obtained through the Website and describes certain choices and rights you may have concerning that information.
This Website Privacy Policy applies to information collected through the Website and does not replace Renovare’s Notice of Privacy Practices (“NPP”), which governs the privacy and use of protected health information (“PHI”) as required by the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and other applicable healthcare privacy laws.
If there is a conflict between this Website Privacy Policy and Renovare’s NPP concerning PHI, the NPP and applicable law will control.
1. INFORMATION WE COLLECT
Depending on how you use the Website, Renovare may collect the following categories of information.
A. Information You Provide Directly
You may voluntarily provide information when you:
* contact us through the Website;
* request information about our services;
* request an appointment or information about scheduling;
* submit an inquiry or other online form;
* communicate with us by email through a link or form on the Website;
* apply for employment or submit information concerning employment opportunities;
* request information or assistance from us; or
* otherwise communicate with Renovare through the Website.
The information you provide may include your name, email address, telephone number, mailing address, information concerning your request, and other information you choose to provide.
B. Health or Medical Information
Because Renovare provides healthcare services, you may choose to provide health-related information through the Website.
Please do not submit sensitive medical information, diagnoses, medical records, insurance information, Social Security numbers, or other confidential health information through a general Website contact form or ordinary email unless Renovare has specifically instructed you to do so through a secure method.
Information concerning your health, treatment, payment for healthcare, or other information protected by HIPAA may constitute PHI. Where HIPAA applies, Renovare will handle such information in accordance with its Notice of Privacy Practices and applicable law.
If the Website provides access to a secure patient portal, telehealth platform, appointment system, or other healthcare technology, information submitted through that system may be subject to additional privacy terms and the privacy practices of the applicable service provider.
C. Information Collected Automatically
When you visit the Website, certain information may be collected automatically through your browser, device, server logs, cookies, pixels, analytics technologies, or similar technologies.
Depending on the technologies used on the Website, this information may include:
* IP address;
* browser type and version;
* device type;
* operating system;
* approximate geographic information;
* pages visited;
* links or content accessed;
* date and time of your visit;
* referring website or webpage;
* Website navigation and interaction information; and
* other technical information concerning your use of the Website.
This information may be used for security, Website administration, analytics, troubleshooting, and improving the Website and user experience.
2. COOKIES AND OTHER TRACKING TECHNOLOGIES
The Website may use cookies and similar technologies to operate the Website, remember preferences, understand Website usage, maintain security, and perform analytics.
A “cookie” is a small data file placed on your device by a website. Some cookies are necessary for the Website to function, while others may be used for analytics or other purposes.
Depending on the technologies actually implemented on the Website, Renovare may use:
*Strictly necessary technologies, which are required for the Website to operate;
*Functional technologies, which remember preferences or settings;
*Analytics technologies, which help Renovare understand how visitors use the Website; and
*Other technologies, if applicable, that perform functions described in this Privacy Policy.
You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect the functionality of portions of the Website.
Healthcare Privacy and Tracking Technologies
Renovare takes particular care with online tracking technologies because information collected through a healthcare provider’s Website may, in certain circumstances, constitute individually identifiable health information or PHI.
Renovare will not knowingly configure tracking technologies in a manner that results in an impermissible disclosure of PHI in violation of applicable law.
Where a tracking technology has access to PHI, Renovare will take appropriate steps to ensure that its use and disclosure of that information complies with applicable HIPAA requirements, including applicable requirements concerning permitted disclosures, business associate relationships, security safeguards, and authorizations.
A statement in this Website Privacy Policy does not itself authorize a disclosure of PHI where HIPAA or other applicable law requires a separate authorization or other legal basis.
3. HOW WE USE INFORMATION
Renovare may use information collected through the Website to:
* operate, maintain, and improve the Website;
* respond to questions, requests, and inquiries;
* communicate with you concerning services or information you have requested;
* facilitate appointment or service-related requests;
* administer employment inquiries and applications;
* monitor and maintain Website security;
* detect, investigate, and prevent fraud, abuse, or unauthorized activity;
* understand Website usage and improve Website functionality;
* comply with applicable legal and regulatory requirements; and
* carry out other purposes disclosed at the time information is collected or otherwise permitted by law.
If information constitutes PHI, Renovare will use and disclose that information in accordance with its Notice of Privacy Practices and applicable law.
4. HOW WE SHARE INFORMATION
Renovare may disclose Website information to third parties in circumstances permitted by law and consistent with the purposes described in this Privacy Policy.
These parties may include:
A. Service Providers
Renovare may use third-party companies to provide services necessary to operate its Website or business. Depending on the services provided, these companies may provide website hosting, information technology, security, analytics, communications, scheduling, payment processing, or other services.
Renovare expects service providers that receive information on its behalf to use and protect that information in accordance with their contractual obligations and applicable law.
Where a third party receives PHI on behalf of Renovare and qualifies as a business associate under HIPAA, Renovare will comply with applicable HIPAA requirements, including applicable business associate agreement requirements.
B. Legal and Regulatory Requirements
Renovare may disclose information when required or permitted by applicable law, regulation, legal process, court order, or governmental request, or when reasonably necessary to protect the rights, property, or safety of Renovare, our patients, employees, users, or others.
C. Business Transactions
Information may be disclosed in connection with a merger, acquisition, financing, reorganization, sale, transfer of assets, or similar business transaction, subject to applicable legal and contractual requirements.
5. INFORMATION WE DO NOT SELL
Renovare does not sell your personal information for money.
Renovare also does not use this Website Privacy Policy as authorization to sell, license, or otherwise disclose PHI for purposes prohibited by HIPAA or other applicable healthcare privacy laws.
If Renovare’s Website uses advertising, analytics, social media, or other third-party technologies that involve the collection or disclosure of information, those technologies will be evaluated and configured in accordance with applicable law and Renovare’s privacy obligations.
6. EMAIL AND ELECTRONIC COMMUNICATIONS
If you provide your email address or telephone number, Renovare may use it to respond to your inquiry or provide information that you have requested.
Please be aware that ordinary email and certain forms of electronic communication may not be completely secure. Renovare will use reasonable safeguards appropriate to the nature of the information and the communication.
You should not use ordinary email or a general Website contact form to send highly sensitive medical or other confidential information unless Renovare has specifically directed you to use that method.
Where available, Renovare may direct patients to use a secure patient portal or other secure communication method for communications involving PHI.
7. TEXT MESSAGES AND TELEPHONE COMMUNICATIONS
If you voluntarily provide a telephone number, Renovare may use that number to respond to your inquiry or, where appropriate and permitted, communicate concerning services, scheduling, or other matters.
If Renovare offers text-message communications, additional terms or consent requirements may apply. Message and data rates may apply depending on your wireless carrier.
You may have the ability to opt out of certain non-essential text communications by following the instructions provided in the applicable message.
Healthcare-related communications may be subject to additional privacy requirements and will be handled in accordance with applicable law.
8. THIRD-PARTY WEBSITES AND SERVICES
The Website may contain links to websites, applications, patient portals, social media pages, or other services operated by third parties.
Renovare does not control the privacy practices of third-party websites or services. Your use of those services is governed by the applicable third party’s privacy policy and terms of use.
We encourage you to review the privacy policies of third-party websites before providing them with personal information.
9. SOCIAL MEDIA
Renovare may maintain social media accounts or provide links to social media platforms.
Information you post publicly on a social media platform may be visible to others and may be governed by the privacy practices of that platform.
Renovare will not knowingly disclose a patient’s PHI through social media in a manner prohibited by applicable law.
10. INFORMATION CONCERNING CHILDREN
The Website is not intended to knowingly collect personal information from children in violation of applicable law.
If a parent or legal guardian believes that a child has provided personal information through the Website in circumstances where it should not have been collected, the parent or guardian may contact Renovare using the information below.
Healthcare information concerning minors is subject to applicable federal and state privacy laws, including HIPAA and other laws governing the confidentiality of healthcare information.
11. INFORMATION SECURITY
Renovare maintains administrative, technical, and physical safeguards designed to protect information in its possession from unauthorized access, use, alteration, or disclosure.
No method of transmitting information over the Internet or storing information electronically is completely secure. Accordingly, Renovare cannot guarantee the absolute security of information transmitted to or through the Website.
If Renovare determines that a security incident or breach requires notification under applicable law, Renovare will provide notifications as required by applicable law.
Where a breach involves PHI, Renovare will follow the applicable requirements of HIPAA and other applicable healthcare privacy laws, including applicable breach-notification requirements.
12. DATA RETENTION
Renovare retains information for as long as reasonably necessary for the purposes for which it was collected, to provide requested services, to maintain appropriate business and healthcare records, to comply with legal and regulatory obligations, to resolve disputes, and for other legitimate business purposes.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
Healthcare records and PHI are retained in accordance with Renovare’s applicable record-retention requirements and policies.
13. YOUR PRIVACY RIGHTS
Depending on the nature of the information collected and the law applicable to that information, you may have certain rights concerning your personal information.
These rights may include the right to:
* request access to certain information;
* request correction of inaccurate information;
* request deletion of information, where applicable;
* request information concerning how personal information is collected or used;
* object to or restrict certain uses of information, where applicable; and
* exercise other rights provided by applicable law.
These rights are subject to applicable legal limitations and exceptions.
Healthcare Information
If your request concerns PHI maintained by Renovare, your rights are governed principally by HIPAA, applicable Illinois law, and Renovare’s Notice of Privacy Practices.
Please refer to the NPP for information concerning rights of access, amendment, confidential communications, restrictions, accounting of disclosures, complaints, and other rights relating to PHI.
14. ILLINOIS PRIVACY RIGHTS
Renovare is located in Illinois and may be subject to federal and Illinois laws governing the privacy and security of personal and health information.
Certain Illinois laws provide additional protections for particular categories of information. The rights and obligations applicable to a particular individual or type of information may depend on the nature of the information, the service involved, and the circumstances in which the information was collected.
Nothing in this Website Privacy Policy limits any rights that cannot lawfully be limited under applicable law.
15. HEALTHCARE-SPECIFIC PRIVACY NOTICES
Renovare’s Notice of Privacy Practices provides additional information concerning the use and disclosure of PHI and your rights under HIPAA and applicable healthcare privacy laws.
The NPP is available on the Website and may also be obtained from Renovare upon request.
This Website Privacy Policy is intended to complement, and not replace, the NPP.
16. CHANGES TO THIS WEBSITE PRIVACY POLICY
Renovare may update this Website Privacy Policy from time to time to reflect changes in its Website, technology, services, legal requirements, or privacy practices.
When changes are made, Renovare will update the “Last Updated” date at the beginning of this Privacy Policy.
If a material change is made, Renovare may provide additional notice where required by applicable law.
We encourage you to review this Privacy Policy periodically.
17. CONTACT US
If you have questions about this Website Privacy Policy or Renovare’s privacy practices, please contact:
Renovare Healthcare Services Inc. d/b/a Renovare Chicago
6160 North Cicero Avenue, Suite 122
Chicago, Illinois 60646
Telephone: (773) 417-6071
Email: contact@renovarechicago.com
For questions or complaints concerning your rights regarding PHI, please also refer to Renovare’s Notice of Privacy Practices.
18. PRIVACY COMPLAINTS
Renovare takes privacy concerns seriously.
If you believe your privacy rights have been violated or have a concern regarding Renovare’s privacy practices, you may contact Renovare using the information above.
You may also have the right to file a complaint with the appropriate federal or state regulatory authority, including the U.S. Department of Health and Human Services, Office for Civil Rights, where applicable.
Renovare will not retaliate against you for filing a privacy complaint.
Related Privacy Notice:
Renovare Healthcare Services Inc. d/b/a Renovare Chicago’s Notice of Privacy Practices governs the use and disclosure of protected health information and should be read together with this Website Privacy Policy.